Shipping & Returns
Royal Informatics: Shipping & Returns Policy
At PomPom, we take great pride in delivering our educational and nostalgic toys to your doorstep across the United Kingdom. Once your order is placed, our team works diligently to process and dispatch your items within 1 to 2 business days. We offer several delivery options to suit your needs: our Standard Delivery typically arrives within 3 to 5 business days, while our Express Delivery ensures your items arrive within 1 to 2 business days.
We want your experience with PomPom to be as joyful as the toys we sell. If for any reason you change your mind about a purchase, you have a period of 14 days from the date of receipt to notify us of your intent to return. To initiate this process, you are only required to send a simple notification via email to support.royalinformatics@gmail.com including your order number.
Quality is at the heart of everything we do. In the unlikely event that your item arrives damaged or with a manufacturing fault, please contact us immediately at support.royalinformatics@gmail.com with a photograph showing the issue. We will prioritize your request and issue a full refund or send a replacement at no additional cost to you. True to our policy, you will not be required to return the faulty item to us.
All approved refunds are processed within 5 business days of your email notification and will be credited back to your original method of payment. Please note that while we strive for speed, individual banks may take additional time to reflect the balance in your account. To ensure the sustainability of this model, PomPom reserves the right to monitor the frequency of return requests. If you have any further questions or require assistance, our dedicated customer service team is available from Monday to Saturday, 9:00 AM to 5:00 PM.
Policy
1. Information We Collect
When you visit our website or make a purchase, we collect certain information to provide you with the best service possible. This includes personal details such as your name, email address, shipping address, and phone number provided during checkout. We also collect technical data, including your IP address and cookies, to improve your browsing experience. Important: We do not store credit card details; all payments are processed through secure, third-party encrypted payment gateways.
2. How We Use Your Information
Your data is used strictly for processing and delivering your orders, communicating order updates, or responding to customer service inquiries. We may also send promotional newsletters, but only if you have explicitly opted in to receive them. Your information also helps us improve our website functionality and prevent fraudulent activity.
3. Data Security
We implement robust security protocols to protect your data from unauthorized access, alteration, or disclosure. Our website uses Secure Socket Layer (SSL) encryption for all data transmissions. While no method of online transmission is 100% secure, we follow strict industry standards to protect your personal information at all times.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes trusted third parties who assist us in operating our website and conducting our business (such as courier services for delivery), provided those parties agree to keep this information confidential and use it only for the intended purpose.
5. Your Rights
As a customer in the UK, you have the right to access the personal information we hold about you, to request corrections, or to ask for the deletion of your data. To exercise any of these rights, please contact our privacy officer at support.royalinformatics@gmail.com
6. Cookies
Our site uses cookies to remember items in your shopping cart and understand site traffic patterns. You can choose to disable cookies through your browser settings, though this may affect some functionalities of our website.